Refund & Return Policy
At 1st Choice Fruit & Veg, we take pride in delivering the best quality produce at reasonable prices. If your expectations have not been met, we would love to know about it.
For any feedback or refund requests for online deliveries, please contact us via email at Hello@1stChoiceFruitVeg.com.au
We will refund the full amount for any products that have not met our promise, so please don’t hesitate to contact us. The only thing we request is that our customers advise us within 14 days of receiving delivery. All refunds will be credited back to the account the customer made payment with and will appear in 2-3 business days of the items being returned and 1st Choice Fruit & Veg will cover the cost of delivery. Please have your order number ready when corresponding.
If you have any feedback regarding in-store purchases, please contact the store manager. All decisions involving refunds are made at their discretion, otherwise please send us an email at Hello@1stChoiceFruitVeg.com.au
Please note that refunds can only be processed back on the same card or mode of payment used for an online order.
What information do we collect?
We collect information from you when you register on our site, place an order or fill out a form. When ordering or registering on our site, as appropriate, you may be asked to enter your: name, e-mail address or credit card information. All credit card details are encrypted using the most up to date and comprehensive technology available. This means that nobody, including us, is able to view your credit card details.
What do we use your information for?
Any of the information we collect from you may be used in one of the following ways:
- To personalize your experience (your information helps us to better respond to your individual needs)
- To improve our website (we continually strive to improve our website offerings based on the information and feedback we receive from you)
- To process transactions
- Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested.
- To administer a contest, promotion, survey or other site feature
- To send periodic emails
The email address you provide for order processing, may be used to send you information and updates pertaining to your order, in addition to receiving occasional company news, updates, related product or service information, etc.
If at any time you would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email or simply email us at Hello@1stChoiceFruitVeg.com.au
Cookies are small files that a site or its service provider transfers to your computer’s hard drive through your web browser (if you allow) that enables the sites or service providers systems to recognize your browser and capture and remember certain information
Do we disclose any information to outside parties?
We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.
We will not distribute your personal information to outside parties without your consent.
All users of our site may make any changes to their information at any time by logging into their account and visiting the available pages.
Terms and Conditions
Please also visit our Terms and Conditions section establishing the use, disclaimers, and limitations of liability governing the use of our website.
About this disclaimer
This disclaimer is intended to be read in conjunction with use of the web site.
This material on this website is general in nature. It is made available on the understanding that 1stChoiceFruitVeg.com.au is not thereby engaged in rendering professional advice.
Before relying on the material in any important matter, users should carefully evaluate its accuracy, currency, completeness and relevance for their purposes and should obtain any appropriate professional advice relevant to their particular circumstances.
1stChoiceFruitVeg.com.au monitors the quality of the information available on this web site and updates the information regularly. However, the 1stChoiceFruitVeg.com.au does not guarantee, and accepts no legal liability whatsoever arising from or connected to, the accuracy, reliability, currency or completeness of any material contained on this web site or on any linked site.
In some cases, the material may incorporate or summarise views, guidelines or recommendations of third parties. Such material is assembled in good faith, but does not necessarily reflect the considered views of the 1stChoiceFruitVeg.com.au or indicate a commitment to a particular course of action.
Links to other web sites are inserted for convenience and do not constitute endorsement of material at those sites, or any associated organisation, product or service.
Changes to this disclaimer
Changes will be made to this disclaimer as required when new policies or services are introduced.
Related legal information
1stChoiceFruitVeg.com.au directs users to its disclaimer, and copyright pages in relation to the use of the 1stChoiceFruitVeg.com.au website.
Terms & Conditions
The term ‘1st Choice’ or ‘1stChoiceFruitVeg.com.au’ or ‘us’ or ‘our’ or ‘we’ refers to 1st Choice Fruit & Veg, the owner of the website, whose registered office is located in South Australia. The term ‘you’ or ‘your’ refers to the website user.
Various Product photos on the website are representative only and product appearance and/or packaging may vary. It remains your responsibility to ensure that all products, services and info used by you meet your specific requirements. 1st Choice Fruit & Veg will not be held liable for any loss, damage, cost or expense including legal costs and expenses (whether direct or indirect) incurred by you in connection with the use of this website or purchasing a product on our website.
Every effort is made to keep the website up and running smoothly. However, we take no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control.
We reserve the right to cancel orders and fully refund you.
Due to the perishable nature of fruit & vegetables you must report any potential claims directly with the driver at the time of delivery or as soon as possible.
1st Choice Fruit & Veg will not be held liable for any loss or damage sustained to our product if it is left at your door, due to no one being home to attend the delivery.
You acknowledge and consent that we may be required to use and disclose your personal information for the purposes of providing you with your purchase.
Your use of this website and any dispute arising out of such use of the website is governed under the laws of South Australia.
We accept your viewing of our website as your consent to be bound by our terms and conditions.
1st Choice Fruit & Veg reserves the right, in its sole discretion, to terminate your access to our website and the related services or any portion thereof at any time, without notice.